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1 Bio-Rad Laboratories Job
Field Application Spec I
2-7 years
Gurgaon / Gurugram
1 vacancy
Field Application Spec I
Bio-Rad Laboratories
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide pre and post sales technical application support to customers to achieve customer satisfaction and business objectives.
- Conduct product application trainings to customers and to internal team members.
- Manage product evaluation at customer site to meet business objectives
- Support sales personnel to achieve team objectives
He/she needs to be independent, self-motivated, likes to work with different people and can work under pressure. He should be ready for frequent traveling as almost 75% traveling is required in this position. Possess positive attitude towards work, forthcoming, ability to multi-task, creative in handling technical application service matters/problems. He/she should possess exceptional verbal and written communication skills, excellent inter-personal skill, soft skill in customer relation management, organization skill, as well as excellent technical analysis and problem-solving skills.
How You ll Make an Impact:
1. Provide pre- and post-sales technical application support
- Provide post-sales technical application support training mainly for trouble shooting purpose to achieve customer satisfaction and meet business objectives
- Develop a systematic troubleshooting approach to diagnose common application problems to be shared among team members.
- Manage product evaluation and provide feedback on further evaluation needs at customer site as part of sales process and ensure it meets business objectives
- Conduct pre-sales product presentations and demonstrations.
- Create training / Demo module (training notes, equipment, consumables checklist) to be used as reference for other FAS.
- Work with manager to devise the yearly application training plan
- Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved.
- Log in all field vi
- sits in Salesforce (SFDC) and upload supporting reports
- Maintain internal documents for application trainings conducted
- Ensure all instruments used for evaluation are properly accounted for
- Collect reference/performance letters for different products from customers regularly
- Presentation on specific product applications
- Prepare materials required for workshop/exhibitions seminars
- Manage relationships with key customers develop reference/key seminars
- Managing products performance related complaints and replacement requests
- Submit product related complaints to Product team in timely fashion and do the evaluation
- Ensure that all relevant documentation is in order and traceable
What You Bring:
- Experience of working in life science/clinical research laboratory for at least 2 years.
- Proactive and passionate to provide excellent support to meet customer satisfaction.
- Excellent written, oral communication and interpersonal skills.
- Protein Purification (FPLC
- Electrophoresis, blotting imaging (gel documentation)
- Real-Time PCR
- Droplet Digital PCR (ddPCR)
- Flow cytometry cell culture
- Superior presentation and training and skills
- Must have proven track record of hands-on experience in conducting wet lab experiments for at least 2 of the techniques (preferably more
2-D gel electrophoresis
- Professional experience working in clinical diagnostics industry
- Experience at managing evaluation and training
- Proven track record to meet customer satisfaction in a technical support environment
- Able to work independently and pro-actively
- Preferably Ph.D. in Life Sciences (Biotechnology, Biochemistry, Microbiology etc
- Minimum 2 years working experience in a life science/clinical research laboratory with strong technical understanding of laboratory procedures
Employment Type: Full Time, Permanent
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What Bio-Rad Laboratories employees are saying about work life
based on 49 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bio-Rad Laboratories Benefits
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