Administration & Operations Executive

Position Overview:
We are seeking a detail-oriented and proactive Administration & Operations Executive to join our team at Finowiz Fintech, a leading Forex brokerage firm. This role requires a versatile individual who can efficiently manage administrative tasks, support day-to-day operations, and ensure seamless functioning of back-office processes to enhance customer satisfaction and organizational efficiency.

Key Responsibilities:

1. Administrative Support:
   
• Oversee office management and ensure smooth day-to-day operations.
• Maintain accurate records of client accounts, transactions, and compliance documents.
• Prepare reports, presentations, and other documentation for internal and external stakeholders.
2. Operational Management:
   
• Coordinate and manage account openings, KYC verification, and compliance checks.
• Monitor trade executions, fund transfers, and withdrawal processes to ensure accuracy and timeliness.
• Work closely with IT teams to troubleshoot and resolve platform-related issues.
3. Customer Support Coordination:
   
• Liaise with the customer service team to resolve client queries efficiently.
• Provide operational guidance to customers regarding trading accounts, deposits, and withdrawals.
4. Compliance & Risk Management:
   
• Ensure adherence to regulatory and company policies, including AML (Anti-Money Laundering) and GDPR regulations.
• Assist with audits and regulatory reporting requirements.
5. Vendor & Partner Management:
   
• Coordinate with payment service providers, liquidity providers, and other external partners.
• Manage procurement and inventory for office supplies and operational resources.
6. Process Improvement:
   
• Identify inefficiencies in operational workflows and propose solutions for optimization.
• Develop and maintain standard operating procedures (SOPs) for administrative and operational tasks.
7. Collaboration with Internal Teams:
   
• Work closely with the sales, marketing, and compliance teams to align operational processes with business goals.
• Support onboarding and training sessions for new employees and clients.

Qualifications and Skills:

• Education: Bachelors degree in Business Administration, Finance, or a related field.
• Experience: Minimum 2-3 years in administration or operations, preferably in the Forex or financial services industry.
• Technical Skills:
• Familiarity with Forex trading platforms like MT4/MT5, CRM systems, and payment gateways.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Key Competencies:
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving skills.
• Knowledge of compliance regulations related to Forex trading (e.g., AML, KYC).

Why Join Us?

• Work in a dynamic, fast-paced environment in the financial markets industry.
• Opportunities for professional growth and learning in Forex brokerage operations.
• Collaborative and inclusive work culture.