Bilander Logistics - Manager - Sales - NVOCC & Freight Forwarding (2-4 yrs)

Key Responsibilities:

- Develop and maintain strong client relationships to ensure customer satisfaction.

- Generate leads and convert them into long-term business opportunities.

- Negotiate freight rates and manage relationships with carriers.

- Coordinate with clients, carriers, and internal teams to ensure seamless operations.

- Oversee and manage documentation while ensuring compliance with shipping regulations.

- Monitor shipping schedules, track cargo movement, and resolve operational issues.

- Analyze market trends to identify opportunities for business growth.

- Ensure adherence to industry standards and organizational policies.

Required Skills:

- Proven experience in sales, preferably in NVOCC or freight forwarding.

- Strong knowledge of logistics, shipping operations, and regional market dynamics.

- Excellent communication and negotiation skills.

- Ability to multitask and work autonomously in a fast-paced environment.

- Proficiency in handling shipping documentation and regulatory compliance.

- Problem-solving and decision-making abilities with a customer-centric approach.

Key Result Areas (KRAs):

- Achieving monthly and quarterly sales targets for freight forwarding and NVOCC services.

- Building a robust pipeline of prospective clients and achieving a high conversion rate.

- Ensuring timely and accurate shipment documentation and regulatory compliance.

- Maintaining excellent client satisfaction scores and handling customer escalations effectively.

- Enhancing carrier relations and securing competitive freight rates.

- Identifying market trends and contributing to strategic decision-making