IT Support Specialist - Level 3 - 5+ Years Experience Required

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings)

Summary:

The IT Support Specialist will support the day to day technical needs and questions of our clients remotely and onsite. This relates to all technology including workstations, smartphones/tablets, printers, networks, servers, general office applications and line of business software.

We are a Managed IT Services company and Microsoft Tier-1 Cloud Solution Provider (CSP) holding 10+ Gold and Silver competencies, which will allow the proper candidate to have access to cutting edge technologies and projects. There are also rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards.

Primary Responsibilities:

• Workstation Administration and Repair - Windows and Mac
• First level troubleshooting of desktop applications
• Spyware, Virus, and Malware Removal
• User account onboarding and offboarding
• iOS and Android Support
• Networking and Internet support (wired and wireless)
• Management and monitoring of backup
• VoIP Phone System Support
• Deliver end user training on basic office applications (one-on-one and group based)
• Maintain systems documentation

Qualifications (demonstrated ability in the following):

• Five or more years of experience in IT support role. Candidates with less than 5 years experience will not be considered.
• Excellent English written and oral communication skills
• Diagnostic skills in relation to troubleshooting technical issues
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast paced environment
• Passionate about learning new skills, technologies, and conveying knowledge

Desired experience (not required):

• Microsoft Cloud technologies (Office365, EMS, AVD, Azure)
• ConnectWise Manage, Automate, Control tools (or experience with similar MSP tools)
• Windows Server administration
• Apple hardware, OS X and iOS

Education Requirements:

• COMPTIA Network+, Microsoft MCP or equivalent certification