Client Servicing Head

7+ Years of relevant experience in corporate events

The Client Servicing Head is a senior leadership position within an organization that is responsible for overseeing the management and delivery of services to clients. This role typically involves strategic planning, team management, and ensuring the highest level of client satisfaction. The Client Servicing Head works closely with other departments such as sales, marketing, product development, and operations to maintain strong client relationships and ensure that client expectations are met or exceeded.

Key Responsibilities:

1. Client Relationship Management :

   • Act as the primary point of contact for high-value or key clients.
   • Foster long-term relationships to ensure client retention and satisfaction.
   • Address and resolve any issues or challenges faced by clients promptly.

2. Team Leadership :

   • Manage and lead a team of account managers or client servicing professionals.
   • Provide training and guidance to ensure the team delivers high-quality service.
   • Monitor performance and provide feedback to improve team efficiency and client service quality.

3. Client Communication :

   • Ensure clear and consistent communication with clients regarding project status, updates, and challenges.
   • Prepare and deliver reports or presentations to clients, providing insights into the performance and value of services.

4. Strategy and Planning :

   • Develop strategies to improve client servicing processes and service delivery.
   • Analyze client feedback to identify areas of improvement and new opportunities for services or products.
   • Implement strategies to meet or exceed client expectations.

5. Collaboration with Internal Teams :

   • Collaborate with sales, marketing, and product development teams to align client needs with business offerings.
   • Oversee project management teams to ensure timely and efficient service delivery.

6. Budget and Financial Oversight :

   • Manage client budgets and ensure that services are provided within agreed financial parameters.
   • Monitor the profitability of client accounts and adjust strategies as needed.

7. Client Retention and Growth :

   • Identify opportunities to upsell or cross-sell services and ensure client accounts grow over time.
   • Regularly review the health of client relationships and identify opportunities to prevent churn.