Visa Consultant

Role & responsibilities

Key Roles & Responsibilities

• Team Leadership and Management
  
• Supervise and motivate a team of Visa Operations staff.
• Conduct regular performance reviews and provide constructive feedback.
• Foster a positive team culture and ensure collaboration.
• Process Oversight
  
• Oversee daily operations related to Visa transactions and processes.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Identify and implement process improvements to enhance efficiency.
• Customer Relationship Management
  
• Serve as the primary point of contact for business partners and stakeholders.
• Address and resolve issues related to Visa operations promptly.
• Build and maintain strong relationships with clients to understand their needs.
• Reporting and Analytics
  
• Generate and analyze reports on Visa transaction volumes and operational performance.
• Monitor key performance indicators (KPIs) and take corrective actions as needed.
• Present findings and insights to senior management for strategic decisions.
• Risk Management
  
• Identify potential risks in Visa operations and develop mitigation strategies.
• Ensure adherence to security protocols to protect sensitive information.
• Collaborate with compliance teams to stay updated on regulatory changes.
• Training and Development
  
• Develop training programs for new and existing staff on Visa processes and systems.
• Keep the team informed about best practices and industry trends.
• Encourage ongoing professional development for team members.
• Cross-Functional Collaboration
  
• Work closely with other departments (e.g., Sales, IT, Compliance) to ensure smooth operations.
• Participate in cross-functional projects that involve Visa services.
• Strategic Planning
  
• Contribute to the development of operational strategies that align with business goals.
• Identify opportunities for new products or services related to Visa operations.
• Customer Support
  
• Ensure high-quality support levels for client inquiries and issues related to Visa transactions.

Develop standard operating procedures for handling customer queries effectively.

Preferred candidate profile

• Educational Background
  
• Bachelors degree in Business Administration, Finance, Operations Management, or a related field.
• Masters degree or relevant professional certification (e.g., PMP, Six Sigma) is a plus.
• Experience
  
• 3-5 years of experience in operations management, specifically within the payments or financial services industry.
• Proven track record in managing B2B operations, ideally in Visa or similar payment platforms.
• Experience in team leadership and project management.
• Technical Skills
  
• Strong knowledge of Visa processes, transaction management, and financial regulations.
• Proficiency in data analysis, reporting tools, and operational metrics.
• Familiarity with payment processing systems and software.
• Leadership and Communication
  
• Excellent leadership skills with the ability to inspire and motivate teams.
• Strong verbal and written communication skills, capable of interacting with diverse stakeholders.
• Proven ability to build and maintain relationships with clients and partners.
• Problem-Solving and Analytical Skills
  
• Strong analytical thinking and problem-solving abilities to address operational challenges.
• Ability to develop creative solutions for process improvements and efficiency gains.
• Customer-Centric Mindset
  
• A commitment to providing exceptional service and support to clients.
• Ability to understand client needs and translate them into actionable strategies.
• Strategic Thinking
  
• Capable of contributing to long-term strategic planning and operational improvements.
• Good understanding of market trends and the competitive landscape in the payments industry.
• Adaptability and Resilience
  
• Ability to thrive in a fast-paced and dynamic work environment.
• Flexibility in adjusting to changing priorities and business demands.
• Team Collaboration
  
• Strong collaboration skills to work effectively across different departments and teams.
• Ability to foster a positive team environment and manage conflict constructively.

Perks and benefits

Competitive Salary

Performance Bonuses

Work-Life Balance

Professional Development

Incentives and Recognition Programs

Technology and Equipment

Offering a strong benefits package can help attract and retain top talent for the Visa Operations Team Leader/Manager role, fostering a supportive and engaged work environment. If you have specific needs or want to tailor the list further, just let me know!