Application Engineer

Are you a motivated and tech-savvy individual with a passion for customer service and sales? If so, we have the perfect job opportunity for you at BEACON India, a leading technology solutions provider. We are currently seeking a Presales and Postsales AE to join our team and play a crucial role in helping us meet our business goals.

Job Title: Presales and Postsales AE
Company Name: BEACON India

Job Description:

As a Presales and Postsales AE at BEACON India, you will be responsible for providing exceptional customer service and support during the presales and postsales process. You will work closely with our sales and technical teams to understand our customers' needs and provide them with the information and solutions they require. Your primary responsibilities will include:

1. Engaging with potential customers to understand their requirements and provide them with tailored solutions that meet their needs.

2. Collaborating with our sales and technical teams to create and deliver compelling sales presentations, product demonstrations, and proposals to potential customers.

3. Assisting the sales team in delivering accurate and timely quotes, pricing, and technical information to customers.

4. Providing technical support and assistance to customers after the sale, including answering questions, resolving issues, and ensuring their satisfaction with our products and services.

5. Building and maintaining strong relationships with customers and serving as a trusted advisor to help them achieve their business objectives.

6. Keeping up-to-date with the latest industry trends, product developments, and competitive offerings to ensure that we are providing the best solutions to our customers.

Qualifications:

- Bachelor's degree in business, marketing, engineering, or a related field.
- 2+ years of experience in presales, postsales, or customer support roles, preferably in the technology industry.
- Strong communication, presentation, and interpersonal skills.
- Technical expertise and the ability to understand complex products and solutions.
- Proven track record of meeting or exceeding sales and customer satisfaction goals.

If you are passionate about technology, enjoy working with customers, and have a strong desire to contribute to the success of a growing company, we would love to hear from you. Join the BEACON India team and take your career to the next level as a Presales and Postsales AE. Apply today and be a part of our exciting journey!

Roles and Responsibilities

The Roles and Responsibilities of a Presales and Postsales AE at BEACON India

At BEACON India, the Presales and Postsales AE plays a crucial role in ensuring customer satisfaction and driving business growth. As a Presales and Postsales AE, you will be responsible for understanding the customer's needs, providing technical expertise, and supporting the sales team in both pre-sales and post-sales activities.

Key Roles and Responsibilities:

1. Understanding Customer Needs: The Presales and Postsales AE must have a deep understanding of the customer's requirements and pain points. This involves engaging with customers to gather information about their specific challenges and objectives.

2. Providing Technical Expertise: The Presales and Postsales AE will be responsible for demonstrating the technical capabilities of BEACON India's products and services. This may include conducting product demonstrations and presenting solutions to prospects.

3. Supporting Sales Team: The Presales and Postsales AE will work closely with the sales team to develop sales strategies and deliver compelling presentations that address customer needs and differentiate BEACON India's offerings from competitors.

4. Proposal Development: The Presales and Postsales AE will be responsible for developing detailed and accurate proposals that outline the scope of work, pricing, and timelines for potential projects.

5. Customer Support: In the post-sales phase, the Presales and Postsales AE will continue to support the customer by providing technical assistance, addressing any concerns or issues that may arise, and ensuring a smooth transition from sales to implementation.

6. Relationship Management: Building strong, long-term relationships with customers is a critical part of the role. The Presales and Postsales AE will be responsible for maintaining regular communication with customers, understanding their evolving needs, and providing ongoing support.

7. Continuous Learning and Development: Staying updated on industry trends, new technologies, and competitor offerings is essential. The Presales and Postsales AE must continuously enhance their product knowledge and technical skills to better serve customers and contribute to the company's growth.

In summary, the Presales and Postsales AE at BEACON India plays a vital role in driving business success by understanding customer needs, providing technical expertise, and supporting the sales team in achieving revenue targets. This position offers an exciting opportunity to work with cutting-edge technology, engage with diverse customers, and contribute to the growth of BEACON India. If you are passionate about delivering exceptional customer experiences and driving business growth, this could be the perfect role for you.