Greets all customers promptly; provides timely professional service
Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate
Builds customer loyalty and promotes the dealership brand image
Delivers vehicle to customers in a positive and memorable way
Notifies prospects of upcoming special programs and promotions
Maintains composure and courtesy in dealing with customers and fellow employees
Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction
Keeps up-to-date on Mahindra products and competitor products
Meets or exceeds monthly targets and sales goals
Tracks competition performance for the assigned territory