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Warranty Coordinator
Behr Process
posted 3mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database
- Responsible for evaluating each claim to ensure its accuracy and validity
- Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs
- Other duties may be assigned as needed
- Primary Duties and Responsibilities Responsible for responding to warranty inquiries via email promptly and professionally
- Investigate and resolve claim issues
- Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject claims successfully
- Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related issues that require management review/input
- Responsible for entering hard copy warranty claim information into the Warranty Database
- Must have key skills: Excellent English verbal & written communication skills Ability to use a computer for 8
- 5 hours per day At least two years related experience and/or training in a customer service environment; or equivalent combination of education and experience Experience in MS Office Other Key Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Compose professional correspondence
- Speak clearly and use proper phone etiquette
- Basic math skills include adding, subtracting, multiplying, and dividing into all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Experience in MS Office and ability to use Warranty Database and Navision
- Accurate/fast alpha-numerical data entry skills and 10-key pad
- Attention to detail is required Education & Certifications: Must have bachelor s degree.
Employment Type: Full Time, Permanent
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What people at Behr Process are saying
What Behr Process employees are saying about work life
based on 36 employees
Strict timing
Monday to Friday
No travel
Day Shift
Behr Process Benefits
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