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4 BeatO Jobs

Customer Service Executive

1-3 years

₹ 2.5 - 3.5L/yr

New Delhi

1 vacancy

Customer Service Executive

BeatO

posted 7d ago

Job Description

Role & responsibilities


  • Responsible for answering customer queries through various communication channels such as phone, email, chat.
  • Help customer troubleshoot issues, resolve problems, and find solution to their concern. • Explain or educate the customer about product & services to assist the customers in making the decision.
  • Maintain accurate records of customer interactions, including the nature of inquire, action taken, and resolution provided.
  • Ensuing that all customer service interaction adhere to company policies, guidelines, and ethical standard is important.
  • Follow up with the customers to ensure that their issues have been resolved and that they are satisfied with the service provided.


Preferred candidate profile

  • Graduate with excellent fluency in English and Hindi, Additional language skills would be a plus Minimum 1 - 2 years of experience in Customer Support
  • Knowledge of Customer Support tools, ORM and chat tools
  • Comfortable to work in dynamic environment.
  • Strong written and oral communication skills
  • Ability to understand customers issue and point of view and answering his queries accordingly Self-starter with a natural curiosity to learn new skills in an Ever-changing environment Good presentation skills.


Employment Type: Full Time, Permanent

Read full job description

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