BDS Services - Manager - Quality Assurance (2-3 yrs)

Manager - Quality Assurance

The Role:

- The Quality control manager will play a critical role in maintaining and enhancing the quality of our data by implementing effective quality control processes and managing a team of quality analysts.

- The successful candidate will be responsible for overseeing data validation, accuracy checks, and ensuring that our data meets the highest standards for reliability.

Responsibilities:

Team Management:

- Oversee day-to-day operation.

- Supervise and guide a team of Quality control executives.

- Assign tasks and set performance goals to achieve targets.

- Provide coaching and training to team members for skill development.

- Monitor individual and team performance and provide regular feedback.

- Motivate and inspire the team to deliver exceptional customer service.

- Ensure smooth operations and adherence to established processes.

- Handle escalations and resolve client's complaints or issues.

- Collaborate with other teams or departments to resolve complex problems.

- Conduct regular team meetings to discuss updates, goals, and challenges.

- Maintain accurate records of team performance and service metrics.

Quality Assurance:

- Provide feedback and coaching to team members to improve performance.

- Implement quality improvement initiatives to enhance customer satisfaction.

- Conduct regular audits to identify areas for improvement and address training needs.

Performance Management:

- Set performance targets and track individual and team performance.

- Analyze performance data and identify trends or areas of improvement.

- Develop action plans to address performance gaps and drive results.

- Recognize and reward high-performing team members.

- Prepare performance reports and present them to the management team.

Communication and Collaboration:

- Foster a positive and collaborative work environment.

- Communicate effectively with team members and stakeholders.

- Coordinate with other teams to ensure seamless operations.

- Act as a liaison between the team and upper management.

- Provide regular updates on team performance and operational issues.

Qualifications and Skills:

- 2 to 3 years of experience working as a Quality control manager OR as an Assistant manager in database industry.

- Strong knowledge of Quality control principles and practices.

- Excellent verbal and written communication skills.

- Ability to motivate and inspire a team to achieve goals.

- Proficiency in using Quality control software and tools.

- Ability to multitask and prioritize tasks effectively.

- Strong organizational and time management skills.

- Flexibility to work in shifts and handle a fast-paced environment.

- Good PC skills, especially MS Excel.

- Time-management skills.