4 BDO RISE Private Limited Jobs in Hyderabad / Secunderabad

Job Summery: The Digital Experience Engineer is responsible for installing, tuning, maintaining, and supporting the applications that proactively monitor, notify, and respond to system related issues that could negatively impact BDOs end-users.

Job Duties:

• Implements and maintains monitoring solutions for infrastructure, network, and application monitoring
• Monitors the performance and availability of our digital infrastructure, including applications, networks, and servers
• Identifies and troubleshoots performance issues, bottlenecks, and anomalies
• Works with ITSM team to investigate ways to automate resolution to PRBs (AIOPS)
• Develops and maintains monitoring dashboards, reports, and alerts to provide real-time insights into system health
• Conducts root cause analysis for incidents and provide recommendations for improvement
• Participates in the design and implementation of monitoring strategies and best practices
• Provides technical guidance and support to other team members as needed
• Works with Digital Experience Manager to create and execute technical strategy for BDO
• Provides status updates on projects, operational issues to the management team
• Partners and collaborates with the different teams within the IT organization to monitor the systems involved in the end user experience at BDO
• Acts as a resource for the Project Management Office
• Creates and maintains system documentation
• Other duties as required

Technical Skill Set:

Education:

• High School Diploma or GED, required
• Bachelors degree with a focus in Computer Science, or Information Systems, preferred

Experience:

• Four (4) or more years of experience managing multiple (50+) systems, required
• Application Performance monitoring experience, preferred
• Network Performance monitoring experience, preferred

License/Certifications:

• Microsoft Certified Azure fundamentals (AZ900) certification, preferred
• Dynatrace certification, preferred
• VMWare VCP certification, preferred

Software:

• Demonstrated knowledge of one (1) or more of the following, preferred:
• Microsoft Windows Server, Azure, and Active Directory
• VMWare
• SolarWinds experience
• Cisco ThousandEyes
• Dynatrace

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills

Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details