Sorted - Program Manager (2-5 yrs)

Key Responsibilities:

- Conduct comprehensive assessments of existing business processes to identify areas for improvement, bottlenecks, and inefficiencies.

- Develop and implement process improvement projects including data collection, analysis, root cause analysis, and solution development.

- Define and track key performance indicators (KPIs) to measure process performance and progress of improvement initiatives.

- Lead cross-functional teams across various departments to execute process improvement projects within established timelines and budgets.

- Facilitate project planning, prioritization, and resource allocation.

- Communicate process changes effectively to stakeholders at all levels and provide ongoing training and support.

- Utilize data analytics tools to gather, analyse, and interpret process data to identify trends and opportunities for improvement.

- Managing programs focused on ensuring high quality standards while also prioritizing customer satisfaction

- Analyze customer feedback to identify trends and implement corrective actions

Required Skills and Qualifications:

- Strong project management skills with experience in planning, execution, and monitoring multiple projects simultaneously and meet deadlines

- Excellent communication skills to effectively present complex information to diverse audiences

- Strong analytical and problem-solving skills

- This job requires travelling.

Experience - 2-5 years of experience in logistics, supply chain, or e-commerce industries is preferred

Salary & Benefits - Competitive salary based on experience and skills