Client Success Manager

• Roles and Responsibilities
  
• Manage client relationships to ensure high levels of satisfaction and retention.
  
• Develop and execute customized engagement plans for clients, ensuring successful project delivery.
  
• Collaborate with internal teams to identify opportunities for growth and improvement in client engagements.
  
• Provide exceptional customer support through regular communication, issue resolution, and proactive problem-solving.
  
• Analyze client feedback to inform process improvements and enhance overall service quality.

• Working hours: 2:30pm-11:30pm IST

• Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships.
• Observe and track trends across portfolio analytics to recommend best practices.
• Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc).
  
  

Desired Candidate Profile

• 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies.
  
• Bachelor's degree in Any Specialization (B.Com/B.Tech/B.E.).
  
• Strong understanding of CRM systems, sales processes, marketing strategies, product knowledge, analytics tools.
  
• Excellent communication skills with ability to build strong relationships with clients.