Control Tower Manager - eCommerce (5-15 yrs)

- Keep a track of all Flipkart Minutes (Hyperlocal) metrics which may impact the health of supply chain

- Process set up and streamlining across all assets for all issues which may impact reliability

- Point person for laisoning between Ops and the customer SPOC (Daily Sync up)

- Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)

- Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers

- Manage Assest operations assurance by close monitering of operations, stakeholder management & designing right playbooks

- Pull up scorecard metrics for Flipkart Minutes (Hyperlocal) along with first cut RCA for the metrics

- Weekly summary for POC & Pilot shipments for all clients

- Do deep dives on recurring issues and bring a systematic closure to those issues

- Process review and improvement in all function areas where CT interacts

- Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams

- Provide inputs to product development with CT's point of view after collaborating inputs from various

stakeholders

- Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations

- Build levers for new scenarios disrupting the flow for respective assets

- Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets

- Conceptulize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teamsstomer SPOC (Daily Sync up)

- Adhoc breakdowns/disruptions to be managed and also communicated to customers (external or internal)

- Manage the planned events (spike in volumes) by employing the predefined and/or newly identified/aligned levers

- Manage Assest operations assurance by close monitering of operations, stakeholder management & designing right playbooks

- Pull up scorecard metrics for Flipkart Minutes (Hyperlocal) along with first cut RCA for the metrics

- Weekly summary for POC & Pilot shipments for all clients

- Do deep dives on recurring issues and bring a systematic closure to those issues

- Process review and improvement in all function areas where CT interacts

- Playbook review for all assets with CT asset Ops, E2E customers, E2E services along with Asset CT, E2E CT teams

- Provide inputs to product development with CT's point of view after collaborating inputs from various stakeholders

- Exercise preset levers and/or new identified levers in the event of breakdown/disruption for Tech issues, external issues and internal operations

- Build levers for new scenarios disrupting the flow for respective assets

- Monitor shipment flow, pendencies, cut off misses, functional breaches, breach risks in the respective assets

- Conceptulize and own action items to improve service/speed/reliability/experience across Flipkart's Product, Tech, Design and Operations teams