Upload Button Icon Add office photos
filter salaries All Filters

277 Barclays Shared Services Jobs

Team Support Specialist

1-10 years

Noida

1 vacancy

Team Support Specialist

Barclays Shared Services

posted 14hr ago

Job Description

Embark on a transformative journey as a Team Support Specialist at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks.

To thrive in this role, you ll need some previous experience in:

Back office complaints minimum 1 year.

You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

  • Support the provision of customer service through various communication channels including chat, email and phone.
  • Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
  • Collaboration with teams across the bank to align and integrate customer care processes.
  • Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
  • Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
  • Resolution of customer inquiries and issues related to the bank s products and services, including account balances, transactions and payments.
  • Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
  • Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Analyst Expectations

  • To meet the needs of stakeholders/ customers through specialist advice and support
  • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
  • Likely to have responsibility for specific processes within a team
  • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
  • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
  • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
  • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
  • Check work of colleagues within team to meet internal and stakeholder requirements.
  • Provide specialist advice and support pertaining to own work area.
  • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
  • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
  • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
  • Make judgements based on practise and previous experience.
  • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
  • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
  • Build relationships with stakeholders/ customers to identify and address their needs.


Employment Type: Full Time, Permanent

Read full job description

Barclays Shared Services Interview Questions & Tips

Prepare for Barclays Shared Services roles with real interview advice

People are getting interviews at Barclays Shared Services through

(based on 18 Barclays Shared Services interviews)
Job Portal
Recruitment Consultant
Referral
Company Website
Walkin
38%
17%
11%
11%
6%
17% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at Barclays Shared Services are saying

4.2
 Rating based on 10 Team Support Specialist reviews

Likes

Management and job security

Dislikes

Till now nothing

Read 10 reviews

Team Support Specialist salary at Barclays Shared Services

reported by 50 employees with 4-12 years exp.
₹4.3 L/yr - ₹9.3 L/yr
6% more than the average Team Support Specialist Salary in India
View more details

What Barclays Shared Services employees are saying about work life

based on 1.1k employees
70%
79%
71%
88%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Barclays Shared Services Benefits

Free Transport
Cafeteria
Free Food
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

Compare Barclays Shared Services with

HSBC Group

4.0
Compare

JPMorgan Chase & Co.

4.1
Compare

Standard Chartered

3.8
Compare

Deutsche Bank

3.9
Compare

Infosys BPM

3.7
Compare

Accenture

3.9
Compare

Genpact

3.9
Compare

DXC Technology

3.7
Compare

NTT Data Information Processing Services

4.0
Compare

Sutherland Global Services

3.7
Compare

Virtusa Consulting Services

3.8
Compare

CGI Group

4.0
Compare

GlobalLogic

3.7
Compare

UST

3.8
Compare

Nagarro

4.0
Compare

Hewlett Packard Enterprise

4.2
Compare

Publicis Sapient

3.5
Compare

Atos

3.8
Compare

Synechron

3.6
Compare

IGT Solutions

3.3
Compare

Similar Jobs for you

Personal Assistant at Barclays Shared Services Pvt. Ltd

Pune

4-10 Yrs

₹ 6-12 LPA

Associate at Barclays Shared Services Pvt. Ltd

Mumbai

2-7 Yrs

₹ 4-9 LPA

Client at Barclays Shared Services Pvt. Ltd

Mumbai

3-4 Yrs

₹ 2-6 LPA

Testing at Barclays Shared Services Pvt. Ltd

Noida

3-5 Yrs

₹ 5-7 LPA

Personal Assistant at Barclays Shared Services Pvt. Ltd

Pune

4-10 Yrs

₹ 6-12 LPA

Team Member at BA Continuum India Pvt. Ltd.

Hyderabad / Secunderabad

2-4 Yrs

₹ 3-7 LPA

Team Member at BA Continuum India Pvt. Ltd.

Chennai

2-4 Yrs

₹ 3-7 LPA

Senior Team Member at BA Continuum India Pvt. Ltd.

Gurgaon / Gurugram

2-5 Yrs

₹ 5-9 LPA

Senior Team Member at BA Continuum India Pvt. Ltd.

Gandhinagar

2-5 Yrs

₹ 5-9 LPA

Fraud Analyst at Barclays Shared Services Pvt. Ltd

Noida

0-8 Yrs

₹ 7-7 LPA

Team Support Specialist

1-10 Yrs

Noida

1d ago·via naukri.com

Executive Assistant

6-14 Yrs

Mumbai

16hr ago·via naukri.com

BA4

2-5 Yrs

Chennai

16hr ago·via naukri.com

iOS Lead

3-7 Yrs

Pune

16hr ago·via naukri.com

Analyst

1-5 Yrs

Chennai

16hr ago·via naukri.com

Android Lead

9-14 Yrs

Pune

16hr ago·via naukri.com

BA4 Analyst

3-10 Yrs

Chennai

16hr ago·via naukri.com

Test Lead

6-13 Yrs

Pune

16hr ago·via naukri.com

Business Support - Client Reporting

5-10 Yrs

Mumbai

16hr ago·via naukri.com

Know Your Client (KYC) Onboarding Analys

3-4 Yrs

Mumbai

16hr ago·via naukri.com
write
Share an Interview