VP Product Manager Cards

Job Title: VP Product Manager Cards

Location: Noida

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Were committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

Onsite role:

Colleagues who perform ‘onsite’ roles will spend four or five days a week working onsite, depending on the requirements of their role and business area.  Please discuss the working pattern requirements for the role you are applying for with the hiring manager.  Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business. 

Introduction:

To support running and management of team who hold accountabilities across existing customer management processes for debit and credit cards. Including MI, performance, controls and process / journeys.

What will you be doing?

• Role holder will report into accountable lead for card products and will act as an SME for numerous processes, controls and capabilities across cards
• Use data and insights requirements for enacting change across cards
• Everyday management of controls and processes across the lifecycle of cards
• Multi system access to ensure SLAs and performance is adhered to for cards
• Management of exception processes and incidents across existing and future card platforms
• Conduct on-going review of standard reports and MI and automate high priority asks
• Assist in managing all key BUK card related BAU activity including stock management, forecasting, transaction authorisation 
• Engagement with internal BUK team based across multi-sites and some engagement with external providers [i.e. schemes such as Visa and Mastercard]
• Required to work alongside and provide business direction to project managers and technical SME’s, business analysts and solutions architects. 
• Collaborate with all Product Managers for debit cards to ensure all areas covered by the wider team run smoothly and can be covered during times of absence.  
• Help maintain  card relationship for all ‘Run The Bank’ activities with strategic card scheme provider
• Manage wider team supporting key processes
• Capable of consolidating complex and data based information into insights and actionable outcomes for Snr Management
• Day to day management of team with dotted reported lines to different areas

What we’re looking for:

• Working with broad & diverse teams and stakeholders from across an organisation to deliver changes
• Effective team leader and motivator
• Objective and deadline focused
• Effective use of MI and analysis
• Focus on control and risk management and ability 
• Focus on details and MI / reporting
• Communicating detailed & complex topics through simple concepts and visual tools

Skills that will help you in the role:

• Experience of coordination of important governance forums, including stakeholder communications and secretariat
• Experience of data analysis and data manipulation tools to provide business oversight and insights   
• A self-motivated team player who is able to naturally assume ownership of initiatives, define, structure and prioritise work for self as well as others but who also has the flexibility and capability to change priorities when circumstances dictate
• Strong customer focus and drive to do the right thing for customers and for Barclays

Where will you be working?

Noida