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Bank of America

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4.3

based on 3k Reviews

Video summary

44 Bank of America Jobs

Production Services Specialist II

BA Continuum India Pvt. Ltd.

4.3

based on 3k Reviews

7-9 years

Chennai

1 vacancy

Production Services Specialist II

Bank of America

posted 8d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Operations Incident Management MS Office Application Support Risk Management

+ 4 more

Job Description

About US

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence, and innovation.

Process overview

Payment Technology Application Support various payment mechanisms like ATM, Debit Card, Zelle, Account to Account transfer.

Application Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time

Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh, and upgrades

Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status, and driving for permanent solution. Pursue the root cause of incidents.

Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error.

Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption

Job Description

Responsible for platform stability, proactive job monitoring, issue management resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management code deployment process.

The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.

Responsibilities

Monitor and support applications for 100% SLA meets.
On call support
Production Ticket/Issue Triage
Preparing RCA - Root Cause Analysis (RCA) document
Partner with Application team, CCO, Level 3 support teams to resolve the issue.
Prepare and/or review Impact Analysis based on issue analysis.
Hands on experience with L1 / L2 / L3 support workload.
Write scripts to automate mundane daily BAU tasks.
Willing to provide support after office hours, weekends and stay on call when business needs.
Identify root cause in the code, perform break-fix activities in the code and/or DB.
Follow the release management and code deployment process to migrate the code changes. If any.
Consumer Banking domain experience
Requirements

Educational Qualifications: B.E./ B Tech / M.E./M Tech /MCA [with B.Sc., B Com, BBM]/M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

Experience : 7 to 9 years

Certifications: ITIL Foundation Certification

Foundational skills:

Basic Networking
Java/J2EE, Microservice
Advance level Unix
Understanding on Database terminologies
Oracle Database
Production support experience
Sound working knowledge on Ms-Office and Ms-Visio
Splunk , Dynatrace tools

Desired Skills

Communication

Effective Communication - Clear, Concise Ability to articulate Problem/Solution
Should be able to participate or conduct conference calls with tech and business users.
Good documentation skills - Required to close the tickets and/or send updates/reports to various stakeholders.
Organizational and multi-tasking skills

Work Timings: 7:30 AM to 4:30 PM or 10:30 AM - 7:30 PM

Job Location: Chennai

Employment Type: Full Time, Permanent

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