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Bank of America

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4.3

based on 3k Reviews

Video summary

77 Bank of America Jobs

Team Member

BA Continuum India Pvt. Ltd.

4.3

based on 3k Reviews

0-2 years

₹ 3 - 4.6L/yr (AmbitionBox estimate)

Gandhinagar

1 vacancy

Team Member

Bank of America

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Service Research Medical Billing Risk Management Claims Adjudication

+ 2 more

Job Description

The Client Protection Ops organization includes Fraud Prevention & Detection (FP&D) and Consumer & Small Business Claims Operations (C&SBC). FP&D is responsible for protecting customers and enterprise from fraud attacks whereas C&SBC is responsible for the research and timely resolution of fraud claims and billing disputes on consumer, commercial and small business credit/debit card account.

Job Description*

Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would be working on potential fraudulent transactions and claims filed by customer. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided. These potential fraudulent transactions /claims would be arising from debit, credit, digital, check & deposit transactions.

Responsibilities*

Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank s assets.
Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Maintaining the KPIs and KRAs of the process
The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank s assets.
The fraud analyst would require documenting the research conducted to support the decision taken on alert
The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy.
This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements.

Requirements:

Education*

Graduation (Any Stream)

Experience Range*

0-2 Years

Foundational skills*

o Ability to work well under pressure

o Ability to multitask and adapt to change

o Proficient with Microsoft Office Tools

o Fundamental understanding on Banking

o Good Communication Skills (both written and oral)

o Strong analytical skills

o Detail oriented

o Proven Problem-Solving Skills

o Self-motivated and results orientated

Desired skills:

o Previous work experience on any card disputes or servicing process

o Experience in US Customer Service or Fraud claims preferred and Good Communication skill both Written and Verbal

Work Timings*

24*7 (Rotational Shift) - depends to the process aligned

Weekly off - depends to the process aligned

Job Location*

Gandhinagar

Employment Type: Full Time, Permanent

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What people at Bank of America are saying

4.4

Rating based on 199 Team Member reviews

Anonymous · Customer Success, Service & Operations in New Delhi

Likes

Nodal Pickup and home drop- both side cab

Job security - Good

Dislikes

Salary× Promotion /ratings× Hike doesn't even cover the inflation rates Some processes are good but mine was the worst Won't hire people even if we have loads of volumes for atleast 11 months a year. Indirectly pressure the employees to extend without any extra pay No night allowance Cafeteria is quite expensive for the allowanc..Read More