Senior Support Engineer 2

We Are the Perfect Match If You…

• Are a graduate with a minimum of 3 years of technical product support experience with
• following skills:
• Clear logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
• An ability to "understand" data and analyze logs to help investigate production issues and incidents
• Hands on experience of Cloud Platforms (GCP/AWS)
• Experience creating Dashboards & Alerts with tools like Metabase,
• Grafana, Prometheus
• Hands-on experience with writing SQL queries
• Hands on experience of logs monitoring tool (Kibana, Stackdriver,
• CloudWatch)
• Knowledge of Scripting language like Elixir/Python is a plus
• Experience in Kubernetes/Docker is a plus.
• Has actively worked on documenting RCA and creating incident reports.
• Good understanding of APIs, with hands-on experience using tools like Postman or Insomnia. Knowledge of ticketing tool such as Freshdesk/Gitlab

Heres What Your Day Will Look Like…

• Defining monitoring events for IDfy's services and setting up the
• corresponding alerts
• Responding to alerts, with triaging, investigating and resolving
• resolution of issues
• Learning about various IDfy applications and understanding the events emitted
• Creating analytical dashboards for service performance and usage monitoring
• Responding to incidents and customer tickets in a timely manner Occasionally running service recovery scripts
• Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

We work fully onsite on all days of the week from our office in Andheri East, Mumbai.

Kindly share your updated resume on priyanka.k@idfy.com.