Operations Manager - Microfinance

To manage the Operations of Branch assigned
1

Process Management
This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service


Take end to end ownership of Disbursement TAT


Ensure effective cash management at Branch


Ensure Adherence to vaulting process and policy


Monitor EOD and BOD activities related to respective branches and resolve issues


Audit query response and resolution


Identify and provide inputs to bring automation in processes


Identify need for additional BC/Banking points for cash deposition


Sharing of Best practices with other branches



2

Team development
Participate in providing training to sourcing team and vendors


Support in generating business ideas and taking it to implementation

Major Challenges
Following decisions are taken by the role
Identify projects required to improve the performance of process or systems


Maintain the productivity and to keep improving the same

Required Qualifications and Experience
a) Qualifications
MBA / Graduate
Challenger attitude
b) Work Experience
Minimum 2-3 years of experience in financial industry
Past experience in onboarding and operations will be an added advantage
Prior experience in NBFC preferred