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Cluster Manager - Debt Management Services - Rural
3-5 years
Guwahati, Silchar, Dibrugarh + 2 more
1 vacancy
Cluster Manager - Debt Management Services - Rural
Bajaj Finserv Health
posted 17hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
This position is open with bajaj finance ltd
Prefer Candidates with retail Debt Management Services experience
To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned
Meeting the Target on Cost of Debt Management Services
Ensuring meeting PI Targets within cost limit specified
Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits
Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force
Ensure adherence to the Code of Conduct
Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
Keeping the write off per cent within risk pricing
Handle customer issues escalations
Feedback on credit policy based on market conditions
Approve waivers on PI as per delegation matrix
Ensuring documented feedback and action taken on all cases in soft buckets
Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
Manage and put support mechanism for legal / police issues
Ensuring audit queries are complied with, ensuring corrective and preventive action
Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers
Recruitment of Debt Management Services officers / area managers
Constant evaluation of Debt Management Services officers/area managers
Required Qualifications and Experience
People Management skills
Demonstrated success achievement orientation
Excellent communication skills
Negotiation Skills Strong bias for action driving results in a high performance environment
Demonstrated ability to lead from the front
Excellent relationship skills
Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance
Exceptionally high motivational levels and needs to be a self starter
Working knowledge of computers
Employment Type: Full Time, Permanent
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Bajaj Finserv Health Benefits
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