Deputy Manager - Affordable Housing

Job Purpose

To achieve the assigned branchs Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.

Ensure legal guidelines are complied with while repossessing products.

Maintain accurate records of customer interactions and transactions.

Provide regular reports on collection activities and performance.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) management

Develop and implement strategies to improve collection rates.

Case to Case trackingResolution at per AOP with in agreed timelines

Portfolio ManagementDebt Collection Strategy Target Achievement

Regulatory ComplianceReporting and Analysis

Risk ManagementTeam LeadershipVendor Management

Co-ordinating with internal and external clients

Required Qualifications and Experience
Achieve collections target by visiting customers/agency.

Monitor performance against set parameters and provide regular updates.

Ensure legal guidelines are complied with while repossessing products.

Maintain accurate records of customer interactions and transactions.

Provide regular reports on collection activities and performance.

Handle escalations promptly and effectively to resolve issues.

Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.

Case to Case tracking Resolution at per AOP with in agreed timelinesPortfolio Management

Debt Collection StrategyTarget Achievement Regulatory Compliance

Reporting and Analysis Risk Management

Team Leadership

Vendor Management

Co-ordinating with internal and external clients