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Deputy Area Manager - PLCS - Growth
Bajaj Finserv Health
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
1) Responsible for sales activities through call-center for Banking / non-banking products
2) Campaign management for call-centre.
3) Data Management Vendor management.
4) Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines processes
12) Resolve all customer escalation and queries related to both the channels
Systems Understanding Data Analysis:
13) Understanding of CRM lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills Required Qualifications and Experience
1) Responsible for sales activities through call-center for Banking / non-banking products
2) Campaign management for call-centre.
3) Data Management Vendor management.
4) Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines processes
12) Resolve all customer escalation and queries related to both the channels
Systems Understanding Data Analysis:
13) Understanding of CRM lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills
2) Campaign management for call-centre.
3) Data Management Vendor management.
4) Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines processes
12) Resolve all customer escalation and queries related to both the channels
Systems Understanding Data Analysis:
13) Understanding of CRM lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills Required Qualifications and Experience
1) Responsible for sales activities through call-center for Banking / non-banking products
2) Campaign management for call-centre.
3) Data Management Vendor management.
4) Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines processes
12) Resolve all customer escalation and queries related to both the channels
Systems Understanding Data Analysis:
13) Understanding of CRM lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Deputy Area Manager roles with real interview advice
What people at Bajaj Finserv Health are saying
Rating based on 1 Deputy Area Manager
review
Anonymous · Sales & Business Development
in Bangalore / Bengaluru
Likes
Yes. BHFL is a best place to work. Work culture is employee friendly.
- Salary - Good
+6 more
Dislikes
In my career of 3 years with BHFL, I haven't experienced any such things which I dislike about the company.
Deputy Area Manager salary at Bajaj Finserv Health
reported by
2
employees
with 2-10
years exp.
₹5.8
L/yr - ₹7.4
L/yr
16%
less
than the average Deputy Area Manager Salary in India
View more details
What Bajaj Finserv Health employees are saying about work life
based on 189 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bajaj Finserv Health Benefits
View more benefits
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