Deputy Area Manager - Debt Management Services - Urban GCL

To achieve collection targets of the area assigned, ensuring meeting PI Targets, meeting the Target on Cost of Collections


Control bucket flow cases and focus on non-starters


Ensuring documented feedback


Ensuring legal guidelines are complied with while repossessing of products
Ensuring audit queries are complied with


Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise


Manage productivity by fixing productivity parameters for Collection Officers / Agencies / DMAs, monitoring performance against set parameters and Weekly review with the collection executives


Ensuring background and reference check of agencies / DCTs being appointed


Constant evaluation of DCTs and agencies


Identify and manage training needs for the CEs


Support collection officers in legal / police issues


Ensuring timely and profitable disposal of seized stock & safe custody of seized products
Visit Random customers

Required Qualifications and Experience
People Management skills


Demonstrated success & achievement orientation


Excellent communication skills


Negotiation Skills
Strong bias for action & driving results in a high performance environment


Demonstrated ability to lead from the front


Excellent relationship skills


Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance




Exceptionally high motivational levels and needs to be a self starter


Working knowledge of computers