Area Manager - OMPL

Effective Campaign orchestration and call center management to ensure regular feed of leads to field team.
Ensuring the orientation and capability enhancement of the team on the floor.
Coordination with Various channel partners
Ensure timely campaigns are run through dedicated campaign managers
Seamless movement of leads from various channels to 2 Regional call centers (RCC)
Ensure timely action on leads at call centers through 2 on role RCC managers

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Maintaining Lead Daily Run Rate
Call center capacity planning caller quality management
Tracking MISs to ensure lead actionability at field call centre

5. DECISIONS
(Key decisions taken by job holder at his/her end)
Selection of optimum marketing channels to ensure lead flow
Re-engagement strategy to ensure optimum business through leads

6. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Inside stakeholders are Call center managers, business managers

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Manage vendors for campaign. Engage with call center partners to ensure higher caller uptime

7. DIMENSIONS
(Key numerical data which will reflect the scope and scale of activities concerning this job)

Financial Dimensions
(These should be quantifiable numerical amounts)
Deliver 100% of the business through Bareli Call centre for Bareli team
Deliver 100% of the business through Chennai Call centre for Chennai team

Other Dimensions
(Significant volume dimensions associated with the job)
Total Team Size: 3
Number of Direct Reports: 3
Number of Indirect Reports: NA
Number of Outsourced employees: 0
Number of locations: PAN India
Number of products: 1 (Prospect Personal Loans)

  Required Qualifications and Experience
a) Qualifications
Graduate or post Graduate
b) Work Experience
More than 3 years of relevant experience
Experience in Direct to customer, Data Driven business delivery