Assistant Manager - BFS Direct

• Implementation of cash Policy and continuous evaluation to ensure adherence to the Policy and compliance with the Authority Matrix at branches in the area assigned.

• Daily cash collection / updating and deposition.
• Preparing daily cash collection report and sending the same to HO.
• Checking and updating agency collection.
• Attending walk in customers and solving their issue and maintaining 100 % Customer satisfaction level.
• Coordinating with HO/TCS to solve the customer query with in TAT
• Reporting of location cash and customer service details on daily basis.
• Cross selling the insurance and other products to walk in customers.
• Collecting customer feedback about our service and products.
• Also in some location Credit person is handling the LC responsibility too.
• Branch admin related works to be done with the help of admin manager as per company policy and requirement.

Required Qualifications and Experience

• Capable of interacting with customer and collection agency.
• MBA with 0 - 3 years of relevant experience.
• Has worked with reputed Bank/Financial Institution in Consumer Financing.
• Positive attitude and team player.