Deputy Area Manager - PLCS - Growth

1) Responsible for sales activities through call-center for Banking / non-banking products
2) Campaign management for call-centre.
3) Data Management & Vendor management.
4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines & processes
12) Resolve all customer escalation and queries related to both the channels

Systems Understanding & Data Analysis:
13) Understanding of CRM & lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills Required Qualifications and Experience
1) Responsible for sales activities through call-center for Banking / non-banking products
2) Campaign management for call-centre.
3) Data Management & Vendor management.
4) Managing growth and profitability of Personal Loan &Telebinding Channel in PLCS
5) COA management
6) Conceptualize and develop promotional campaigns for all the channels
7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
9) Initiate and lead various process enhancement and system development projects for both the channels
10) Identify process improvement areas and re-engineer the existing processes to bring efficiency & reduce cost
11) Monitoring performance and suggest corrective action for:
Key business metrics
Product and portfolio performance
Employee - Call Centre teams productivity
Compliance, policies, guidelines & processes
12) Resolve all customer escalation and queries related to both the channels
Systems Understanding & Data Analysis:
13) Understanding of CRM & lending system - Salesforce.com / UNICA
14) Understanding of campaign management in Dialer
15) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
16) Tracking all important matrix of business on regular basis
17) Initiate request and coordinate with IT & COE for any new requirement related to system enhancement
18) Need to have excellent excel and PowerPoint skills