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Deputy Area Manager - Debt Management Services - Consumer
4-5 years
Surat
1 vacancy
Deputy Area Manager - Debt Management Services - Consumer
Bajaj Finserv Health
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts
Achieve collections target by visiting customers/agency
Monitor performance against set parameters and provide regular updates and providing proper guidelines
Milestone reviewing and tracking
Ensure legal guidelines are complied with while repossessing products
Travelling with the ROs
To do timely allocation of the cases of the team members
Should be Profecient in excel
Daily tracking of the performance of the team members
Maintain accurate records of customer interactions and transactions
Handle escalations promptly and effectively to resolve issues
Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
Counsiling and grooming of his direct reportee to enhance and polish their skill sets
Manage a team of collection officers to achieve overall targets
Rectify problems encountered during the collection process
Manage average collection reports to monitor and improve collection performance
Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation
Required Qualifications and Experience
Achieve collections target by visiting customers/agency
Monitor performance against set parameters and provide regular updates and providing proper guidelines
Milestone reviewing and tracking
Ensure legal guidelines are complied with while repossessing products
Travelling with the ROs
To do timely allocation of the cases of the team members
Should be Profecient in excel
Daily tracking of the performance of the team members
Maintain accurate records of customer interactions and transactions
Handle escalations promptly and effectively to resolve issues
Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
Counsiling and grooming of his direct reportee to enhance and polish their skill sets
Manage a team of collection officers to achieve overall targets
Rectify problems encountered during the collection process
Manage average collection reports to monitor and improve collection performance
Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation
Employment Type: Full Time, Permanent
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Bajaj Finserv Health Benefits
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