Zonal Manager - Fixed Deposits

Drive targeted business numbers from Telecalling team
Monitoring, reporting and driving key KPIs of Call Centre
Inbound & Renewal Campaign management in line with business strategy
Campaign monitoring Identifying & filling gap in campaign Plan Vs Actual numbers
Work with COE to create new inbound & process improvement capabilities
Publish MIS for monitoring performance of outbound, Inbound Campaigns & CC matrix
Own and deliver planned Renewal numbers
Meet up-sell and cross sell
Execute New initiatives to improve Agent productivity
Oversee Process adherence in calling and develop strong audit checks on calling
Engage with TCS/HGS to develop high end engagement plan for Tele callers
Design & execute impactful incentive, R&R, contests on regular intervals
Constantly monitor quality of Tele callers and enhance customer experience with each interaction
Ensure quality of interaction & experience to customers
Support delivery of new initiatives/functionalities
Deliver training needs of Tele callers across functional, operational and service requirements
Deliver metrics for all Tele callers across all parameters
Work with external manufacturers to ensure seamless customer experience
Responsible for MIS reports daily , weekly & monthly across all agreed metrics Required Qualifications and Experience
Graduate / Post Graduate with 4 to 5 years of experience
Positive attitude and team player.
Ability to juggle multiple projects simultaneously
High attention to detail
Exposure to Call Center operations and methods would be an added advantage