Manager - Operations and Service

- In-depth understanding of the financial products and credit policies for Secured and Unsecured business lines
- Would be responsible for managing credit verification vendors and ensuring TAT as well as Quality standards defined by BFL is adhered too.
- Responsible for end to end disbursement and payment process for Secured and Unsecured business.
- Drive adherence to various process and policies defined by central teams at location level.
- Responsible for managing OTC and PDD process at Combo locations (Secured/ Unsecured) and ensure NIL process gaps.
- Ensure teams are well updated with latest policy and process circulars sent by risk and HO operation team.
- Engage with Sales and Underwriting team at a location level on an ongoing basis to address concerns / issues and working on improvising the overall process efficiency.
- Carry out regular branch visits to address location level issues and verify adherence of various processes at Branch level.

Required Qualifications and Experience
"- Minimum graduation with 4-6 years of experience in Retail Lending Credit and Operations.
- Effective verbal and written communication skills.
- Problem solving skills with strong attention to detail."