Executive - Operations and Service

To Ensure SLA Delivery for each process

- To Ensure quality of files processed by the Operations team are within the specified guidelines

- Achieve Service To Sales Numbers

- To Ensure all cash management services at the branch are delivered

- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc

- Data Analysis & Sharing of best practices with team

- Ensuring Implementation of Policies & processes

- Coordination with various HO / Cross functional departments & providing feedback

- Recruiting and manpower forecast & planning

- Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction

- Vendor management (CPV Agencies)

- Ensuring Compliance & Integrity within the area/region

- To Support all New Initiatives & functional Projects of the Function Required Qualifications and Experience
? Should have 2-4 years experience, and minimum 1 years managing branch operations

? Should be a post graduate preferably

? Should have collaborative work style to engage with peers & colleagues across the company.

? Should have excellent communication skills along with strong presentation and data analytics skills.

? Self-motivated and a self-starter