Senior Executive - Debt Management Services - Consumer

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts


Achieve collections target by visiting customers/agency

Monitor performance against set parameters and provide regular updates

Ensure legal guidelines are complied with while repossessing products

Maintain accurate records of customer interactions and transactions

Provide regular reports on collection activities and performance

Handle escalations promptly and effectively to resolve issues

Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates

Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients Required Qualifications and Experience
Achieve collections target by visiting customers/agency

Monitor performance against set parameters and provide regular updates

Ensure legal guidelines are complied with while repossessing products

Maintain accurate records of customer interactions and transactions

Provide regular reports on collection activities and performance

Handle escalations promptly and effectively to resolve issues

Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates

Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients