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Senior Executive - Operations and Service
Bajaj Finserv Health
posted 29d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Purpose
Duties and Responsibilities
To Ensure SLA Delivery for each process
- To Ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service To Sales Numbers
- To Ensure all cash management services at the branch are delivered
- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
- Data Analysis & Sharing of best practices with team
- Ensuring Implementation of Policies & processes
- Coordination with various HO / Cross functional departments & providing feedback
- Recruiting and manpower forecast & planning
- Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
- Vendor management (CPV Agencies)
- Ensuring Compliance & Integrity within the area/region
- To Support all New Initiatives & functional Projects of the Function
Required Qualifications and Experience
? Should have 2-4 years experience, and minimum 1 years managing branch operations
? Should be a post graduate preferably
? Should have collaborative work style to engage with peers & colleagues across the company.
? Should have excellent communication skills along with strong presentation and data analytics skills.
? Self-motivated and a self-starter
Employment Type: Full Time, Permanent
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