Unit Manager - Payment

1. Partner Management
Manage partner operations for the EDC Inventory issues and deliver on resolving EDC Service Queries/Requests/Complaints.
Ensure Quality adherence and work on Quality Performance management with focus on Outliers and Defect reductions.
Analyzing and providing resolutions on the device/inventory management.
Co-ordinating with the vendors for the device related issues and ensuring timely resolution to those.
2. Automations
Keep self-abreast with business developments and trends in inventory management/issues. Deliver on process improvements by utilizing/recommending new technologies/ platforms for improved Service.
Exposure to Self help modules to replace manual interventions.
3. Back Up Scalability and Cross Skilling
Engage with relevant stakeholders in the team and be a backup of assigned tasks /streams.
Support the implementation of BFL execution plan within defined timelines across the teams.
4. Operational Governance - Process Reviews
Act as owner of the process SOP s and review for efficiencies.
Recommend streamlines and best Industry practices for improved EDC Inventory Service.
Present reviews on weekly/monthly basis to review performance, identify challenges faced and provide resolution support.

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

Owing to the dynamic nature of business, getting professionally trained/ experienced talent with background of Payment/Banking industry is critical to drive success of the project.

5. DECISIONS
(Key decisions taken by job holder at his/her end)

Following decisions are taken by the role:
Decisions regarding Partner Performance and Governance.
Process changes and improvements and Automations in discussion with senior management.
INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)

Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
Business users: To understand the field requirements, explore drive resolutions as per the SOP.
Legal: For compliance related concerns
IT: Automations and Performance issues of the systems/applications.
Finance: For billing of invoices

External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
Vendors: Partner Governance.