Manager - Operations and Service

Customer Service - TAT, Tokens, customer complaints and NSR/SR closure Management
Daily cash collection / updating and deposition & Checking and updating agency/branch walk-in collection.
Cross selling the insurance and other products to walk in customers
Cash & Customer Service /NPS and Audit Queries
Service branch maintenance and control
Consistent increase in penetration of CDM/Kiosk
Manage escalations with teams (Centralize/HO) for end to end resolution
Petty cash management
Maintain minimal errors in audit report published by HO.

Required Qualifications and Experience
" Understanding of cash & customer service related processes and policies.
Graduate/Post graduate fresher/with experience
Ability to work independently and towards deadlines.
Effective oral and written communication skills"