Area Manager - Debt Management Services - Debt Service Unit

Customer Satisfaction
One Stop solution for any Collection related Queries of branch walk-in customers
Responsible for giving end to end solution for any collection related complaints to the walk-in customers
Responsible to coordinate with all collection departments (Credit cards, GCL, NPL, SF, Digital, Non-Digital, SAL, PLCS,) to resolve the complaint
To maintain trail of complaints and ensure on time closure in system
To Co-ordinate with Branch Customer Service Team

Required Qualifications and Experience
Excellent Customer handling skills
Knowledge of Collection Process & Hierarchy
Decisiveness
Solution Oriented Approach
Proficient in MS Excel and Advanced Excel
Good communication skills & Negotiation Skills
Demonstrated ability to lead from the front & excellent relationship skills.