Deputy Area Manager - Debt Management Services

• To ensure better controllership and DMScollection efficiency and driving the teams to meet the targets along with keeping the motivation high and controlling the attrition
• To ensure the processes and policies are adhered to in the field
• PRINCIPAL ACCOUNTABILITIES
• (Accountabilities associated with the job)
• Managing area level allocations, portfolio, resolutions, revenue & capacity matrix
• Tracks daily movement of numbers in accordance with DRR and meeting the area level target
• Monitors target vs achievement, reviews with the ROs regular intervals
• Conducts regular discussions with ROs on field affairs and guiding them for the priorities and using the collection tools as per the requirements
• Focus on revenue by driving the penal penetration and penal collection by monitoring the performance drivers periodically
• Training the DCAs - partner field force /FOS on product and field management to address the continuous volume management
• Appointing the partners and DCAs on the basis of agreed ACR and capacity metrics and cross verifying the field executive s deployment and productivity
• Report data lead field feedback and market updates to risk. Sampling and scrutinizes suspicious customer activities - brokers or documentation for Identifying fraud, initiates legal action through RCU
• Coordinates with inter departments issues and get the solutions within TAT
• Plan, monitor and encourage the vendor performance by using motivational non-monetary tools
• Evaluate team s weakness and strength and translates the performance to an aspirational level
• Conducts monthly reviews of collection performance; discusses with ACMs / ROs previous and current months numbers; Plans for final numbers
• Meets, assesses new agencies DCAs, SMAs, and recommends for hiring after taking in RO views; considers growth of business with existing agencies, DCAs, SMAs, recommends accordingly; recommends termination of contracts of existing agencies, DCAs, SMAs after discussing with ROs, and after providing them adequate opportunity to improve; coordinates with legal and other teams, and with ROs, to ensure agency-related changes are made smoothly
• Based on future volumes forecasting at the location level, pre-planning of agency business plan
• Bridging the gap between revenue and cost of collection to make collection unit will be profit center at regional level
• Shortlists candidates to consider for RO roles; Meets, assesses candidates for open RO positions, recommends for hiring
• Meets and listens to ROs to understand their challenges and issues - addresses them and escalates other issues as relevant, keeping manager informed of key developments; sets up communication channels to reduce inter-team grievances
• Builds and maintains relations with peers in Sales & other teams coordinated with; Stays aware of their challenges and conveys own to them
• Grooming team members to take over the future roles
• Ensuring engagements with team members at regular intervals and keeping the team highly motivated

4. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
Manpower attrition (on roll & off roll)

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications - Graduate / MBA
b) Work Experience - 3 to 5 years