Manager - Urban Two Wheeler

PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)

• Achieving business numbers with the assigned line of channels (Basis location and market potential).
• People Management (Off roll) - Hiring, Retention & Productivity.
• Sales Governance through compliance of systems and processes.
• Responsible for tracking, managing & controlling PDD requirement compliance
• Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
• Understanding of CRM - Salesforce.com.
• Effectively engage with Credit, Operations & Risk teams.
• To ensure TAT is maintained for case processing.

MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)

• Training of self and their team below.
• Hiring right candidate.
• Smooth onboarding to help settle the employee well in BFL.
• Smooth onboarding of New Dealer/Partner with BFL
• Retention of Off-roll staff

DECISIONS
(Key decisions taken by job holder at his/her end)

• Hiring of Off roll staff
• Approvals by coordinating with internal stake holders eg. Clearing cases
• Lead allocation
• Field activity planning and closure
  

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

• Educational Qualifications
• Qualifications - Graduate / Post Graduate
• Good command in excel is essential.
• Work Experience - 1 to 3 years of relevant experience in managing team
• Result oriented - Go getter attitude is must
• Should have collaborative work style to engage with peers & colleagues across the company.
• Excellent Team management & Interpersonal Skills.
• Excellent command over communication skills.
• Highly ambitious & self-motivated