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Cluster Manager - Debt Management Services
3-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Cluster Manager - Debt Management Services
Bajaj Finserv Health
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Prefer Candidates with retail Debt Management Services experience
- To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned
- Meeting the Target on Cost of Debt Management Services
- Ensuring meeting PI Targets within cost limit specified
- Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits
- Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force
- Ensure adherence to the Code of Conduct
- Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities
- Keeping the write off per cent within risk pricing
- Handle customer issues escalations
- Feedback on credit policy based on market conditions
- Approve waivers on PI as per delegation matrix
- Ensuring documented feedback and action taken on all cases in soft buckets
- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise
- Manage and put support mechanism for legal / police issues
- Ensuring audit queries are complied with, ensuring corrective and preventive action
- Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers
- Recruitment of Debt Management Services officers / area managers
- Constant evaluation of Debt Management Services officers/area manager
Employment Type: Full Time, Permanent
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Bajaj Finserv Health Benefits
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