Operations Manager - Microfinance

1. Process Management

• This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.
• Take end to end ownership of Disbursement TAT.
• Ensure effective cash management at Branch.
• Ensure Adherence to vaulting process and policy.
• Monitor EOD and BOD activities related to respective branches and resolve issues.
• Audit query response and resolution.
• Identify and provide inputs to bring automation in processes.
• Identify need for additional BC/Banking points for cash deposition.
• Sharing of Best practices with other branches.