Operations Manager - Microfinance

1. Process Management
This position will be responsible for branch Operations including Quality check of applications, Disbursement initiation, File management, Document management & Customer Service.
Take end to end ownership of Disbursement TAT.
Ensure effective cash management at Branch.
Ensure Adherence to vaulting process and policy.
Monitor EOD and BOD activities related to respective branches and resolve issues.
Audit query response and resolution.
Identify and provide inputs to bring automation in processes.
Identify need for additional BC/Banking points for cash deposition.
Sharing of Best practices with other branches.

2. Team development
Participate in providing training to sourcing team and vendors.
Support in generating business ideas and taking it to implementation. Major Challenges
Following decisions are taken by the role:
Identify projects required to improve the performance of process or systems.
Maintain the productivity and to keep improving the same.

Required Qualifications and Experience
a) Qualifications
MBA / Graduate
Challenger attitude
b) Work Experience
Minimum 2-3 years of experience in financial industry
Past experience in onboarding and operations will be an added advantage
Prior experience in NBFC preferred