Senior Executive - Operations and Service

To Ensure SLA Delivery for each process
- To Ensure quality of files processed by the Operations team are within the specified guidelines
- Achieve Service To Sales Numbers
- To Ensure all cash management services at the branch are delivered
- Achieve Service Related TAT & specific deliverables like Generating Tokens, FTR, TAT etc
- Data Analysis & Sharing of best practices with team
- Ensuring Implementation of Policies & processes
- Coordination with various HO / Cross functional departments & providing feedback
- Recruiting and manpower forecast & planning
- Ensuring highest levels of employee relationship, motivation & engagement To drive results & high levels of employee Satisfaction
- Vendor management (CPV Agencies)
- Ensuring Compliance & Integrity within the area/region
- To Support all New Initiatives & functional Projects of the Function
Required Qualifications and Experience
Should have 2-4 years experience, and minimum 1 years managing branch operations
Should be a post graduate preferably
Should have collaborative work style to engage with peers & colleagues across the company.
Should have excellent communication skills along with strong presentation and data analytics skills.
Self-motivated and a self-starter