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Unit Manager - Debt Management Services ...

2-5 years

₹ 7.6 - 18L/yr (AmbitionBox estimate)

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Pune

Unit Manager - Debt Management Services ...

Bajaj Finance

posted 2d ago

Job Description

    

Job Purpose  
Objective is to create a virtuous cycle of improvement in our dialer system & process to increase ease for our DMS call center team.    

Duties and Responsibilities  
  •  To delivers Innovations. Builds on the ideas identified and shared on agreed timeline.
  •  Work with Business/IT in BFL to understand the dialer requirement for business along with CRM integration.
  •  Preparation of BRD, User Stories & Test Cases, underlying business processes, and implementation plans with readiness of API specs for dialer specific products/Process flow.
  •  Co-ordinate development of solution in line with captured requirements. Necessary business approvals/underwriting approvals to be in sync with APIs and integration kit.
  •  Manage the UAT efforts until released into production and provide post-production after-care.
  •  Having comprehensive understanding of various phases like Requirement Gathering, Analysis, Design, Development and Testing.
  •  Analyzing core system components and extracting business logic and rules for seamless integrations.
  •  Work with key stakeholders to effectively orchestrate IT integration of Dialer and CRM integration along with DMS related requirement on customer App (3in1).    

    Key Decisions / Dimensions  
  •  To execute cross-functional digital projects maintain and manage agreed timelines.
  •  To track team KPI and performance    

    Major Challenges  
  •  To execute cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines.
  •  To solve problems for issues that may emerge in the fulfillment space in course of a cross-functional digital project.
  •  Identify high customer impact processes within fulfillment and transform them via digital.
  •  To make sure real time dialer product & platform support to business & field team    

    Required Qualifications and Experience  
    a) Qualifications
    Postgraduate with Project Management skill set or Engineering Graduates
    b) Work Experience
    More than 2-5 years of experience in financial industry
    Experience in Project Management, Dialer and CRM platform, Semi technical understanding of APIs, Loan life cycle understanding. Web portal, Cloud & web based dialer along development delivery will be an added advantage    

  • Employment Type: Full Time, Permanent

    Read full job description

    Bajaj Finance Interview Questions & Tips

    Prepare for Bajaj Finance Unit Manager roles with real interview advice

    Top Bajaj Finance Unit Manager Interview Questions

    Q1. How to collect default customer. How to trace customer shifted given address
    Q2. Could you plz give a demo of how to sell mobile phn at dealers point.
    Q3. If customer is in NPA category then what percentage waiver we will give him in settlement
    View all 96 questions

    What people at Bajaj Finance are saying

    3.4
     Rating based on 27 Unit Manager reviews

    Likes

    Salary is ok only.

    • Salary - Good
    Dislikes

    Apart from salary everything is bakwaas.. Not employee friendly company.

    • Work satisfaction - Poor
    • +2 more
    Read 27 Unit Manager reviews

    Unit Manager salary at Bajaj Finance

    reported by 273 employees with 1-8 years exp.
    ₹7.4 L/yr - ₹19 L/yr
    113% more than the average Unit Manager Salary in India
    View more details

    What Bajaj Finance employees are saying about work life

    based on 6.7k employees
    53%
    72%
    52%
    97%
    Flexible timing
    Monday to Saturday
    Within city
    Day Shift
    View more insights

    Bajaj Finance Benefits

    Job Training
    Health Insurance
    Soft Skill Training
    Work From Home
    Free Transport
    Team Outings +6 more
    View more benefits

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