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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

4784 Bajaj Finance Jobs

National Head - Microfinance

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

5-7 years

Pune

National Head - Microfinance

Bajaj Finance

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Digital Marketing Salesforce Business Development Relationship Management Client Relationship Management Key Account Management

+ 8 more

Job Description

Job Purpose

Achieving & exceeding Business goals and targets for MFI JLG Loans

Managing and supporting the effective deployment of business team with respect to the geographical area (25 branches), exploring new markets and in allocating resources to most profitable opportunities

Duties and Responsibilities

Achieve defined business targets and maintain healthy portfolio quality as defined in AOP.

Monthly 10 days location travel for branch and customer visits

Ensure teams adherence to business (Sales + Collections) governance & compliance processes

Identifying the need of JLG business operational Model training, analyzing changing market trends, channel deployment etc.

Takes inputs from Area Managers on status of files at different stages of processing - suggests priorities, alternatives, and solutions; Takes stock of the situation and discusses the plans for the day with Area Managers and Branch Managers - stresses on anticipating sales challenges and working accordingly

Reviews conversion periodically during the day - drives achievement; Derives end of day status - logins, disbursements, holds, etc., so as to provide a clear picture to the business; Plans with team the follow-through actions for the next day

Gauges the potential of the region - spurs more complete segmenting of customers in the catchment; Identifies with team, profiles to target and avoid

Assists in Collections cases during branch visits, meets customers regularly in the region to identify any pain areas in the process and provide suggestions and inputs to better our operational model.

Judges and plans branch wise and product wise growth along with the team; Guides teams to plan achievement of targets

Cascades finalized plans received from Zonal Manager to the team members - derives aligned performance targets for each, on the basis of potential gauged; Plans with each to achieve their targets

Downloads to Area Managers and Branch Managers product and policy updates and explains their rationale - drives onward communication of the updates to the entire team; Gauges clarity within the team on product and policy updates through file holds, rejections, rework, etc., and spurs communication to improve understanding

Conducts Quarterly face-to-face reviews, gives feedback on improvement areas; Provides feedback to under-performing team members - seeks to understand causes, so as to provide timely and appropriate inputs and support

Understands each team member's learning needs based on performance, behavior, future team needs and individual aspirations; Co-creates developmental plans along with them; Ensures manpower training, especially new joiners in the region.

Provides relevant inputs to team members personally; Influences to arrange for other impactful inputs for them, as per plan

Listens to and understands team members' issues - addresses them to the extent feasible; Keeps Zonal Manager informed of key issues and involves him as well as HR where needed

Nominates team members for reward and recognition commensurate with their achievements; Appreciates team members appropriately in internal forums as relevant|

Develops and maintains relations with counterparts in Operations, and relevant HO teams - stays aware of their challenges and conveys own to them

Tracks files on hold, and deviations from TAT - intervenes where needed

Reviews profiles being offered and avoided, seeking to maximise the addressable market without increasing delinquency ratios

Works to ensure weak or new geographies achieve productivity norms early

Makes manpower projections, decides on team size and distribution per location, and annual growth plans

Conducts final interview with shortlisted Branch Manager candidates, informs Zonal Manager and HR; Shortlists candidates and conducts initial interviews with them for Area Manager positions - makes recommendations to Zonal manager

Reviews and discusses achievement with team periodically; Conducts mid-year and annual performance review per team member, providing feedback for their improvement

Key Decisions / Dimensions

Finding out new locations for launch, partner with local admin team to build new branches in the region.

Business (Sales & Collections, Operational Model) compliance governance adherence and recommend corrective action for the same

Major Challenges

Attrition control & retaining employees, ensuring branches are staffed optimally

Getting business from critical markets & competition from other MFI companies in deep geo

Maintaining portfolio efficiency and quality across all branches in span.

Required Qualifications and Experience
a) Qualifications
Graduate, Post Graduate- MBA
b) Work Experience & skills

Graduation with 6 to 8 years and MBA with 5-7 years of relevant experience in driving MFI JLG business in local geo

SKILLS AND KNOWLEDGE

Demonstrated success & achievement orientation

Strong analytical skills to drive channel performance and drive profitability.

Strong bias for action & driving results in a high performing environment.

People & Relationship Management skills.

Excellent Communication and Negotiation Skills

Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.

Employment Type: Full Time, Permanent

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What people at Bajaj Finance are saying

4.3

Rating based on 4 National Head reviews

Anonymous · Finance & Accounting in Pune

Likes

Salary and incentive is on time

Dislikes

Unclear distributed work . Performances and expectations disparity

Promotions - Poor

+3 more

Read 4 National Head reviews

National Head salary at Bajaj Finance

reported by 31 employees with 9-18 years exp.

₹45 L/yr - ₹120 L/yr

51% more than the average National Head Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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