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Bajaj Finance

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4.0

based on 6.7k Reviews

Video summary

4781 Bajaj Finance Jobs

Cluster Manager - Debt Management Servic...

BAJAJ FINANCIAL SECURITIES LIMITED

4.0

based on 6.7k Reviews

4-5 years

Bangalore / Bengaluru

Cluster Manager - Debt Management Servic...

Bajaj Finance

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Customer Support Collections Loan Recovery Portfolio Management

+ 6 more

Job Description

Job Purpose
â"This position is open with Bajaj Finance ltd.â"
Managing the collections unit in a particular Region and monitoring the collection of the amount due to the organization, while ensuring that cases are handled appropriately according to the company guideline

Duties and Responsibilities
Portfolio Management

Analyses trend of incremental portfolios

To reduce forward flows of cases
2. Case Management

Works out changes in allocation patterns along with Area Managers - tracks impact on collection efficiency

Engages with the Risk / Credit teams to get sufficient KYC inputs for Skip Tracing; Regularly reviews delay in closures / non-resolution cases / Customer service issues (Flow) with the Operations team; Influences the team for timely settlement; Escalates cases when there are delays

Involves self in resolving escalated cases where needed - such as joint visits with agencies for high value customers; Plans on calls / meetings with BPTP / critical customers; Reviews and approves the month tour plans of the team

Ensures visits by the legal team to the delinquent customers residence/ office etc. to pressurize customer to make payments; Follows up for police action against customers (e.g., Police visits at customers place, attaching customers property, etc.)

Keeps track of payment deposition status through regular updates from ACMs; Ensures relevant Finn One approvals are obtained
3. Planning, Budgeting, Monitoring

Reviews capacity planning vs forecast volumes; Reviews capacity requirements, proposes additional agency empanelment if need be

Gets AOP downloads, sets aspirational numbers for next year; Sets goals per Area through discussion - breaks down goals into smaller components and steps that are easier to execute and track

Conducts performance update meetings as per schedule; Creates month-wise action plans for team based on findings; Reviews and tracks closures vis-Ã -vis milestone and monthly projections and plans; Initiates pending closures in CRM

Reviews and validates Cost Tracker for agency payments, PP / magic wand data

Studies and discusses agency change plans to finalize actions; Focusses on developing or appointing agencies with more comprehensive skills - skip tracing / tele calling / field support;
4. Agency and Dealer Management

Analyses last month performance per agency; Discusses with Area Managers and RO's, identifies causes and remedies for under-performance, if any, and builds action plans accordingly, including meeting and discussing with the vendors to agree on improvement goals and steps

Ensures regular touch with vendors - meets and listens to them periodically to ensure that they have been heard and responded to; Shares company news and plans with them as relevant to them

Examines instances of breach in compliances, recommends actions to be taken against relevant employees and vendors; Monitors and periodically reviews team members on action plans regarding audit observations; Recommends action against agencies for delays in deposition
5. Team management:

Takes care of allocations of his / her region and critical locations

Identifies capacity of the locations

Tracks vendor availability in locations
6. Performance Tracking

Tracks location wise|. Team management:

Takes care of allocations of his / her region and critical locations

Identifies capacity of the locations

Tracks vendor availability in locations
6. Performance Tracking

Tracks location wise performance of ACM/CM and ROs based on critical parameters

Tracks last 3 months PP% for each team

Drives critical parameters most relevant with portfolio losses

Required Qualifications and Experience
SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)

Educational Qualifications
a) Qualifications
Graduation

b) Work Experience

Minimum 4-5 years of work experience

Prior experience in collections (preferable)

Should have experience in NBFC/ banking sector

Strong people management skills and should have managed a large team in the past with significant field experience

Employment Type: Full Time, Permanent

Read full job description

Bajaj Finance Interview Questions & Tips

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What people at Bajaj Finance are saying

4.0

Rating based on 49 Cluster Manager reviews

Anonymous · Finance & Accounting in Pune

Likes

Company incentives, periodic promotions

Salary - Good

+2 more

Dislikes

6 days work culture, too much of micro management, compulsory work from location, lack of flexibility

Company culture - Poor

+1 more

Read 49 Cluster Manager reviews

Cluster Manager salary at Bajaj Finance

reported by 302 employees with 5-14 years exp.

₹8.7 L/yr - ₹29.5 L/yr

111% more than the average Cluster Manager Salary in India

View more details

What Bajaj Finance employees are saying about work life

based on 6.7k employees

53%

72%

52%

97%

Flexible timing

Monday to Saturday

Within city

Day Shift

View more insights

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