Cluster Head

1. Key accounts business strategy and planning

Develop long term profitability and growth path in consultation with Zonal Head Vertical, for enhancing the scale of partnership and establish BAGIC as one of the largest accounts for the partner banks

Understand segment growth potential of each banks and its branches, loan book size, analyze historical performance, etc. to achieve targets

Understand and identify partner bank requirements/ needs to ensure policies/ products offered meet the requirements, thus increasing revenue generation for BAGIC

Understand partner value chains and collaborate with VH team to develop new products for partners

Identify and recommend digitization and technological enhancements to be driven to enhance efficiency of processes with partner banks

Drive contests for increasing penetration of business and obtain approval from partner banks on the same

2. Relationship management

Influence stakeholders at partner banks to maintain and grow existing relationship and expand reach to untapped business areas/ customer segments of banks to increase opportunities to generate business for BAGIC

Manage relationship with top and senior officials of banks to understand their requirements, manage any escalations and map products accordingly to drive sales and business

Identify new products requirements/ customization required in existing products and provide inputs to management to improve service standards & pocket share

Constantly work towards improving service quality with respect to smooth servicing of claims

3. Team development & Review

Participate in recruitment process to identify right talent for various positions within his team

Establish individual performance expectations and regularly review individual performance of the team

Weekly, monthly and quarterly review with the team and key relationship managers to monitor achievement of individual targets, discuss business issues and design action plans to course correct, if required

Conduct periodic reviews with partner banks to drive business numbers and address any process or product concerns

Interact with Zonal Head and provide them feedback on partner banks business requirements for development of products

Support team members in delivering their responsibilities in business as usual and resolve their concerns/ challenges, if any