Area Renewal Manager

1. Market Intelligence Business Growth:

Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries

Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market

Regularly engage and visit intermediaries to maintain healthy working relationships

Gather inputs from intermediaries on challenges related to BAGIC s systems and processes and accordingly suggest improvements that can be carried out internally

Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures

Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs.

Engage all external stakeholders - IMDs, retail advisors, dealers, banks - and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs.

Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support

Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance.

Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle

2. Relationship Management

Monitor the team s engagement activities with the IMD s and provide inputs to the team to plan activities with a focus on increasing the retention ratio.

Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges.

Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle.