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Bajaj Allianz General Insurance

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3.9

based on 2.3k Reviews

246 Bajaj Allianz General Insurance Jobs

Senior Executive Customer Care

Bajaj Allianz General Insurance Company Ltd.

3.9

based on 2.3k Reviews

0-2 years

Gurgaon / Gurugram

1 vacancy

Senior Executive Customer Care

Bajaj Allianz General Insurance

posted 19d ago

Job Role Insights

Flexible timing

Key skills for the job

Agriculture Customer Service Hospital Administration Claims Adjudication SLAS Information Research

Job Description

The role requires to communicate with the customers via email and outcall to keep them posted on their grievance that has been raised/resolved

It would also involve reaching out to the heads of the departments to ensure the customer worry is resolved within the stipulated timeframe [I Care for you model - ICU]

Understanding and striving to meet or exceed metrics while providing excellent world class customer service

Good Communication & comprehensive Skills
Ability to write, speak and understand English, Hindi & Marathi
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Ensure the grievances are resolved with 48 hours for nonclaims and within 5 days for all claims
Adherence to all the SLAs [Websales, Travel, Health Admin, Customer Care]

Targets are met for Quality, email closures, shrinkages, log in hours, shift adherence, leaves

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at Bajaj Allianz General Insurance through

(based on 58 Bajaj Allianz General Insurance interviews)

Referral

Job Portal

Campus Placement

Company Website

Walkin

Recruitment Consultant

29%

22%

17%

12% candidates got the interview through other sources.

High Confidence

What people at Bajaj Allianz General Insurance are saying

5.0

Rating based on 1 Senior Customer Service Executive review

Anonymous · Insurance in Pune

Likes

This organisation is really a nice place to work. It has good environment it has extra curricular activities. Many seniors are more supportive and have balanced atmosphere between new joiners and the senior one's. Company adopts new technologies and innovate new ideas. I'm happy to say that I have learned many things in this organisation.

Dislikes

All was good

Read 1 review