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Axa XL

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3.8

based on 383 Reviews

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106 Axa XL Jobs

Senior Delivery Leader, Credit Control

XL India Business Services Pvt. Ltd.

 · 

3.8

 based on 383 Reviews

5-10 years

Gurgaon / Gurugram

Senior Delivery Leader, Credit Control

Axa XL

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Business Administration Operations Management Coaching Credit Control Operational Excellence Business Process Management

+ 5 more

Job Description


We are seeking an experienced SDL to lead our credit control function and ensure that our organization's receivables are collected efficiently and effectively. The successful candidate will be responsible for developing and implementing credit policies and procedures, managing a team of credit control professionals, and working closely with other departments to minimize credit risk.

DISCOVER your opportunity

What will your essential responsibilities include

  • Implement credit policies and procedures that align with the organization's risk appetite and regulatory requirements.
  • Lead and manage the credit control team, providing coaching, training, and support to ensure high levels of performance.
  • Oversee the credit assessment process, ensuring that credit limits are set appropriately and that customers are regularly reviewed for creditworthiness.
  • Work closely with account management teams to resolve customer credit issues and to develop strategies for managing high-risk accounts.
  • Develop and implement collections strategies to minimize the risk of bad debt and to ensure timely payment of invoices.
  • Provide regular reporting on credit and collections performance to senior management.
  • Work collaboratively with various business units to ensure the efficient and effective delivery of services.
  • Drive operational excellence and best practices within the function, identifying opportunities for improvement and implementing necessary changes.
  • Develop and monitor performance metrics to measure the effectiveness and efficiency of managed services team, reporting on key performance indicators to relevant stakeholders.
  • Mentor and develop a high-performing team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Ensure compliance with internal policies, procedures, and regulatory requirements, and drive a culture of governance and risk management within the function.
  • Ensuring good relations and dialogue between various managed services locations and handling escalation issues. Help develop a culture of "One ESS Team".
  • Maintain high standards of performance & be a sponsor of change.You will report to Head of Managed Services.Required Skills and Abilities:
  • Relevant years of experience, preferably in the (re)insurance industry, with expertise in operations management, process management, and working in a matrix structure.
  • Proven experience in a credit control or credit risk management role.
  • Effective leadership and management skills, with the ability to motivate and develop a team.
  • Excellent analytical skills and an effective understanding of credit risk assessment and management.
  • Knowledge of relevant regulations and industry best practices related to credit control.
  • Excellent communication and interpersonal skills, with the ability to build effective relationships with internal and external stakeholders.
  • Experience working in a fast-paced and dynamic environment.
  • A track record of driving operational efficiencies in a cross-cultural environment.
  • Ability to think beyond direct responsibility and consider broader implications on downstream processes.
  • Effective communication and stakeholder management skills.
  • Analytical mindset with the ability to leverage data and metrics to drive informed decision-making.
  • Demonstrated leadership and people management skills with a focus on developing and empowering teams.
  • Bachelor's degree in business administration, or a related field. Desired Skills and Abilities:
  • Excellent focus on collaboration, team building and stakeholder management.
  • Ability to work self-directedly, use influencing skills to drive desired outcomes within the defined timelines.

    • Employment Type: Full Time, Permanent

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    What people at Axa XL are saying

    Senior Delivery Lead salary at Axa XL

    reported by 4 employees with 21-26 years exp.
    ₹45 L/yr - ₹57.4 L/yr
    79% more than the average Senior Delivery Lead Salary in India
    View more details

    What Axa XL employees are saying about work life

    based on 383 employees
    75%
    93%
    80%
    97%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Axa XL Benefits

    Submitted by Company
    Job Training
    Health Insurance
    Soft Skill Training
    Cafeteria
    Submitted by Employees
    Work From Home
    Health Insurance
    Cafeteria
    Team Outings
    Soft Skill Training
    Job Training +6 more
    View more benefits

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